Qualitative Techniques that Uncover Context
Use structured interviews with engineers, product managers, and legal partners to uncover undocumented data flows, escalation paths, and failure workarounds. Ask about near-misses and the last time a control actually prevented harm. Document quotes and themes. What interview questions earned your biggest insights?
Qualitative Techniques that Uncover Context
Facilitate premortems: assume a major incident happened, then work backward to list plausible causes and weak signals. Encourage quiet writing before group discussion to avoid anchoring. Prioritize actions immediately. Try one this week and tell us what surprised you most.